Return and Refund Policy
Do you accept returns?
As long as the return request is made within 30 days of receiving the order, we will allow returns. The return must be in the state when you received it, and in the original packaging, we can only accept the return of the goods that are still in a new state (no dog skin, dirt, stains or odors).
For all other reasons for return, the return shipping fee shall be borne by the customer. Please note the following exceptions to our 30-day return policy:
How do I return the goods?
1.) Send an email to [email protected] to send an email to the Customer Service Department and provide the following information:
– In the subject line, please write “return request”.
– In the body of the email, please be sure to include your order# (sent to you by email at the time of purchase), name, and return details.
– If you return our blanket, please be sure to attach a blanket wrapped in a protective wrap. If the blanket is opened from the protective packaging and returned to us, we will not be able to accept the return.
– For defective items, please be sure to attach photos to ensure quality.
2.) We will verify whether your return request has been communicated within 30 days after receiving the order, and send you more information about the return by email, including where to ship your items.
3.) Repack your product in the original packaging. Send your return to the address provided by our support team.
4.) From the date we receive your return, it will take up to 3-6 working days to process the refund. You will receive a full refund using the original payment method.
If you have any questions about our return policy, please contact us at [email protected]
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By visiting this page on our website: https://citizenphoebe.com/contact-us/
By phone number: +86 16511374269
(Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)