Processing and shipping time
Most orders are shipped the same business day. Once you place your order, we promise to process all items that are in stock within 1 to 2 business days. Any order placed over the weekend will ship Monday (or if Monday is a holiday, the next business day).
We use FedEx, UPS, USPS or DHL to get our products to your door. Please make sure to input the correct address when completing your order.
If you order over $69.00 worth of citizenphoebe.com products, your shipping is free. $10 normal postage.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 1–3 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 7–14 business days. US orders are shipped by e-packet or by a US warehouse, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
Some products shipping time may state a different shipping date. Please read the descriptions.
What should I do if my package does not arrive within the normal time?
We welcome any confusing emails about your order, including but not limited to order status, shipping issues and even information changes. We will try our best to answer or solve your problem as soon as possible. Otherwise, if your order is not received within 60 working days, please contact us at [email protected] We will take remedial measures immediately.
We can ship to most countries and regions in the world. If delivery to your country or region is not possible due to special reasons, our customer service will contact you.
For more information, please contact us at:
Email: [email protected]
Address:South of Qiansunzhuang Village, Liangshan Sub-district Office, Liangshan County, China (in the courtyard of Shandong Weite Four Seasons Ecological Agriculture Development Co., Ltd.)
(Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)